Frequently Asked Questions

Are you a UK based company?

PrintingLounge.com is based and operates in London UK, and with a UK customer support team.

 

How do I contact you?

We are available Monday to Saturday between 9.00am and 6.00pm, and ready to answer your questions. Just drop us an email at hello@printinglounge.com and we'll get back to you as soon as we can. Or, if you prefer to talk to a real person, call our UK customer support team on 020 8884 9910.

 

Which holidays are you closed for?

We're closed for all UK public and bank holidays, which do not count as working days.

 

Can I collect my order from you?

Yes, you opt to collect your order in person from our trading site: 175 Bramley Road, London N14 4XA.

 

How long will my order take?

Standard turnaround times vary depending on the product, we do offer faster turnaround times on most of our products. All of our product turnaround options are clearly stated on our site. See Delivery & Turnaround for full details.

 

Do you charge for delivery?

Delivery costs vary depending on the total weight of your order. Delivery starts from £5.00 ex VAT.

 

Do you charge VAT?

All prices on our site are subject to VAT, this is added to your order at the checkout stage. At present we are unable to process any zero rate VAT orders.

 

Do you accept orders from overseas?

At the moment we only accept and dispatch orders within the UK British Isles.

 

What's the print quality like?

Our digital presses are one of the highest in their class and easily outperform most other so-called digital printers. They have the most consistent colour reproduction, wide range of media to print on, and the look and feel of the finished result is of the best possible quality. See Print Technology for full details.

 

What file types do you accept?

At present we can only accept PDF file types, if your software doesn't allow you to produce PDF files there are free online providers available.

 

What is bleed?

Bleed is the 'edge' of a piece of artwork that goes beyond the trim edges of the printed piece. It's important that backgrounds or images that touch the edge of the printed piece 'bleed' outside of the trim line to make sure that when it's trimmed after print there is no risk of a white 'edge' appearing on the finished piece. We advise a minimum of 1.5mm bleed on all artwork.

 

CMYK or RGB?

All files should be created and supplied in CMYK, and not in RGB colours. Files supplied in RGB will automatically be converted to CMYK and there may be a noticeable colour shift in the process. CMYK stands for Cyan, Magenta, Yellow and Black - the inks our Indigo digital presses mix together to make colours on your printed job. RGB stands for Red, Green and Blue - the colours of light a computer screen mixes together to make colours on your screen.

 

What if my file is too big to upload/email?

You can use a file transferring website such as WeTransfer.com or Mailbigfile.com, they are quick and easy to use and normally have a free of charge option. Please ensure you leave your name and job reference with the transfer.

 

Can I change my order?

Because we work at lightning speed here, once your order has been processed work starts pretty quick, therefore it’s not always possible to make a change to your order. Please bear this in mind when you are checking your order.

 

What if I am unhappy with my order?

In the unlikely event you are unhappy with your order, just email us the details with your order reference number to support@printinglounge.com and we will endeavour to make sure your issue is resolved swiftly.

 

What happens if my order is late?

Our mission is to ensure that every single order goes out in time. In the unlikely event that we miss our deadline, at our discretion we will refund you of any priority turnaround service you may of opted for, and refund you your delivery cost.

 

Can I get credit terms?

All orders must be paid for in advance through our site.
 

I have a suggestion, what should I do?

Great, we love to hear from you! Have an idea on how we could improve, or something you'd like us to sell? Send your suggestions to hello@printinglounge.com. We are always looking for ways to improve our products and service to you.